Acceptable Use Policy

1. Purpose

This Acceptable Use Policy sets minimum rules for using Opernox, especially for outreach, lead discovery, scraping, enrichment, content, ads, CRM, booking, and automation workflows.

2. Prohibited use

• Illegal, deceptive, fraudulent, impersonating, phishing, credential theft, malware, spam, harassment, or abusive activity.
• Messages that hide identity, use misleading subject lines or sender information, fail to honor opt-outs, or continue contacting people who opted out.
• Collecting, buying, selling, or using personal information without required rights, notices, consent, lawful basis, or contractual permission.
• Targeting or profiling sensitive categories in a way that violates law or platform rules.
• Using Opernox to violate third-party platform terms, technical restrictions, rate limits, anti-abuse controls, intellectual property rights, or privacy rights.
• Uploading regulated data such as health, financial, government identifier, children, biometric, or precise location data unless expressly approved in writing and legally permitted.

3. Outreach requirements

• Campaigns must identify the sender or represented business accurately.
• Commercial email must include a valid opt-out method and honor opt-outs promptly.
• Suppression lists, do-not-contact requests, unsubscribe requests, and platform blocks must be respected.
• Messaging must be reviewed for truthfulness, substantiation, claims, required disclosures, and industry-specific restrictions.
• Clients must monitor campaigns and pause anything that produces complaints, platform warnings, unexpected risk, or unlawful behavior.

4. Data collection and scraping

Only collect or process data that you are authorized to collect or instruct Opernox to process. Do not use Opernox to access private areas, bypass technical access controls, evade platform restrictions, or collect data in a way that violates law or third-party rights.

5. Enforcement

Opernox may throttle, pause, review, reject, disable, or terminate workflows or accounts that appear to violate this policy or create unacceptable legal, operational, security, platform, or reputational risk.

6. Contact

Policy questions can be sent to ethan@opernox.com.