Data Deletion

1. What this page is for

Opernox connects to business accounts that a client owns, and processes the messages, comments, and contact details that reach those accounts. This page explains how to have that data deleted.

Every request below is handled by a person. Send it to ethan@opernox.com and you will get a written confirmation when the deletion is complete.

2. If you are an Opernox client

• Disconnect the account in Settings. This revokes the access token and stops all further collection immediately.
• Email ethan@opernox.com from the address on your account with the subject "Data deletion request".
• Tell us which workspace, connected accounts, or date range you want removed, or say "everything" to have the whole workspace erased.
• We delete the connected account records, stored access tokens, conversation history, leads, and campaign data, and confirm in writing within 30 days.

3. If you messaged a business that uses Opernox

You may have sent a direct message or comment to an Instagram or other social account that runs on Opernox, without ever having an account with us. You can still have your data deleted, and you do not need to explain why.

• Email ethan@opernox.com with the subject "Data deletion request".
• Include the username you messaged from and the business account you messaged, so we can locate the correct conversation.
• We delete your messages, profile identifiers, and any contact details stored against that conversation, and confirm in writing within 30 days.

4. Deleting from Instagram directly

Removing an app from your Instagram account stops Opernox from receiving anything further, but it does not by itself erase what was already stored. To do both, remove the app and then send the request above.

On Instagram: Settings and privacy, then Website permissions, then Apps and websites, then remove the app.

5. What we keep, and why

We retain the minimum records required to meet legal, tax, billing, security, and abuse-prevention obligations, and to prove that a deletion request was honoured. These records are kept apart from the operational systems and are not used to contact you or to run any workflow.

6. Contact

Deletion requests and questions about this page go to ethan@opernox.com.